Hotel & Hospitality.
Auths, incidentals, and folio-friendly processing for lodging.
Built For You, Configured By Us.
Pre-authorizations that adjust at checkout, incidental holds handled correctly, and integrations with your PMS.
Fewer chargebacks, smoother checkouts, happier guests.
- ★Invoicing & card-on-file billingSend invoices with pay links, store cards on file for repeat accounts, and automate recurring billing — so your A/R stops being a part-time job.
- ★Mobile payments in the fieldTap-to-pay on a phone, Bluetooth readers, and text-to-pay get you paid on-site instead of invoicing after the fact and waiting weeks to collect.
- ★Appointment & dispatch friendlyPayment tools that fit how service businesses actually run — deposits at booking, balances at completion, and card-on-file for standing appointments.
- ★Next-day or same day fundingFast funding smooths the cash-flow gap between doing the work and getting paid, so payroll and materials never wait on a slow settlement.
What It’s Really Like To Run A Hotel & Hospitality.
Your front desk lives in the folio. Check-in means an authorization for room, tax, and incidentals; three nights later that folio has a restaurant charge, two parking fees, a minibar sweep, and a late checkout — and it all has to settle as one clean transaction. You’re managing OTA virtual cards from Expedia, group blocks with a master account, and a housekeeping report that decides whether room 214 turns in time. Near DFW, an airport hotel flips half the house every single night.
Payments fail you in the gaps. An incremental authorization done wrong becomes a declined checkout or a misuse fee. No-shows and late cancellations turn into chargebacks where the guest’s bank hears “I never stayed there” and you scramble for registration cards. OTA virtual cards get keyed by hand at penalty rates. And storing card numbers on paper reg cards or in the PMS puts you one breach away from a very bad month.
A single night’s no-show chargeback can erase the margin on an entire floor of sold rooms — folio documentation is the difference between winning and eating it.
Where Payments Hurt
- ★Botched incremental auths cause declined checkouts and card-brand misuse fees.
- ★No-show and cancellation chargebacks with the burden of proof on the property.
- ★OTA virtual cards keyed by hand settle at penalty card-not-present rates.
- ★Card numbers on reg cards or in the PMS create breach and PCI exposure.
How Lone Star Fixes It
- ★Lodging-configured processing with proper incremental and delayed-charge authorization support, integrated to your PMS through NMI or Authorize.net.
- ★Tokenized card-on-file for reservations and incidentals — no card numbers in drawers or spreadsheets. See tokenization & P2PE.
- ★Chargeback tooling and folio-evidence workflows — our chargeback guide covers the lodging reason codes.
- ★Same day funding for food-and-beverage outlets, plus up to $5,000 toward a POS upgrade for the restaurant and bar.
Hotel & Hospitality Owners Ask Us
How do I win no-show and cancellation chargebacks?
Win them before they happen: a signed or click-accepted cancellation policy at booking, a proper authorization at reservation, and folio records tied to the cardholder. With that evidence package, representment success improves dramatically — we help you build the workflow.
What’s the right way to handle incidental holds?
Authorize room, tax, and a disclosed incidental estimate at check-in, then use incremental authorizations as charges post. Settling within the lodging rules avoids misuse fees and the dreaded “hold that won’t release” guest complaint.
Do you support Texas hotels with local service?
Yes — we’re based in Dallas and support properties from DFW airport hotels to hill-country lodges. If a settlement issue hits during a sold-out weekend, you call a local team that answers, and Texas dual pricing options are available for your F&B outlets.
Explore Services
Ready To See It In Action?
Call (214) 838-1818 and a specialist will walk you through the right setup for your business — and ask about up to $5,000 to upgrade your POS.
